Onboarding & Training

Get up and running with SkillDrill, fast

Our onboarding team configures your tenant for you, and trains your administrators and staff in how to get the most out of the platform. Onsite or remote. Around your timetable, not ours.

What we do

Two services, one outcome

You walk away with a configured platform and a team that knows how to use it.

Onboarding

We do the setup for you. By the time we hand the keys over, your platform is already configured around your organisation, your roles, and your policies.

  • Branded tenant: logo, colours, custom domain
  • Question sets tailored to your roles
  • Tags and visibility rules applied
  • Career pathways mapped from your structure
  • Knowledge base seeded with your policies
  • SSO and any integrations wired up

Training

Hands-on sessions, tailored to each audience. Admins, managers, and staff each leave knowing exactly how to use the part of the platform they need.

  • Admin training — tenant config, question sets, AI settings, reporting
  • Manager training — skills search, team building, signposting, welfare
  • Staff training — how the AI conversation works, tips for best results
  • Train the trainer — for larger orgs running their own internal sessions
  • Recorded sessions and a written runbook your team can refer back to
How we deliver it

Onsite or remote, your choice

Same content, same outcomes. Pick the option that suits your team.

Onsite

We come to you. One of our onboarding team spends the day on your premises, working alongside your admins and running training sessions for your staff.

  • Best for organisations rolling out across multiple teams at once
  • Hands-on workshops with your real data in the room
  • UK-wide; international by arrangement

Remote

Delivered over Teams or Zoom in two or three sessions, scheduled around your team. Recorded so colleagues who can't attend live can catch up later.

  • Faster to schedule and easier on the calendar
  • Recordings retained for new starters
  • Includes a private Slack/Teams channel with your onboarding lead

How it works

Four steps from first call to confident, configured platform.

1

Discovery call

A short call to understand your structure, your roles, and what success looks like.

2

We configure

Your tenant is set up: branding, question sets, tags, pathways, knowledge base. Ready before training starts.

3

Training

Onsite or remote sessions for admins, managers, and staff. Hands-on, with your real data.

4

Aftercare

A 30-day check-in, written runbook, and a direct line to your onboarding lead.

And once you're live

A comprehensive help guide, built into the product

Training gets your team started. The in-app help guide keeps them moving long after we've left.

Every feature is documented in plain English, organised by audience (admin, manager, staff). When someone gets stuck, they ask the built-in AI assistant in plain English — it answers from the help articles and links to the source. No more "let me find the right person" detours.

  • 40+ articles covering every module — getting started, skills mapping, career pathways, knowledge assistant, reports, security
  • AI assistant available from the top nav and an opt-in floating button
  • Answers are grounded in the docs and cite the article they came from
  • Updated alongside every release, so the docs never drift behind the product
skilldrill.app — Help assistant
How do I set up career pathways for my team?
SkillDrill assistant

Go to Admin > Career Pathways and click New pathway. Add the role, the required tags, and any minimum experience — staff who match those rules will see the pathway as their next step.

Source: Setting up career pathways

Can a pathway be visible to only some teams?

Pricing

Onboarding and training are scoped per organisation, based on team size, number of training audiences, and onsite or remote delivery. Contact us for a tailored quote.

Talk to onboarding

Tell us a little about your organisation and how you'd like training delivered. We'll be back to you within two business days.